The Company
Northern Lift Trucks has been trading since 1985 and are a leading supplier of telescopic handlers, forklifts, loaders and excavators for the construction, agricultural & industrial markets throughout Northern Ireland. The business represents world leading brands Manitou and Hyundai Construction Equipment.
Northern Lift Trucks is a growing and ambitious company with a strong reputation in their marketplace and they have grown through the hard work and commitment of a dedicated team of employees.
Northern Lift Trucks is now actively seeking to recruit a highly organised individual to fulfil the role of Service Administrator.
The Role
This role is based in our Ballinderry office.
Monday – Friday, up to 40 hours per week but we are willing to be flexible for the right candidate.
Reporting to the Technical Support Supervisor, the Service Administrator is the first point-of-contact with the Product Support Department and being a customer facing role the Service Administrator must be articulate and well presented.
On a day-to-day basis, this includes:
- Being the first point of contact for all face to face and telephone enquiries.
- Answering departmental emails and responding to general queries.
- Taking calls/emails and logging jobs.
- Communicating parts ETA’s and backorder recovery for open jobs.
- Updating our internal database to reflect the status of jobs, including job stories, photos and timesheets.
- Preparing jobs for closing.
- Booking machine access with clients.
- Updating customers with the status of jobs.
- Co-ordinating machine viewings for Sales.
- Issuing and recording of PPE and consumables.
- General office administration tasks.
The Candidate
Essential Criteria
The right candidate must have the following:
- Excellent organisation skills
- Ability to multitask and prioritise workload
- Impeccable attention to detail and planning
- Strong Microsoft Office skills
- Ability to work independently and use own initiative
The Package
- Competitive Salary
- Access to Employee Health & Discount Schemes
- Company Pension
- Career in a long standing family owned company
- Free On-site parking
- Cycle to work scheme
To Apply
Please e-mail a copy of your CV to gary.mclorn@northern-group.co.uk
We are an Equal Opportunities Employer.